City Pop Crossbody Bag
We offer free shipping on orders over $200 (before taxes). We ship from Canada or the USA to Worldwide.
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
All shipments have the option to purchase shipping insurance at checkout. If no shipping insurance is purchased we are not responsible for lost, damaged, or marked delivered items.
Didn't love it? No worries!
We accept items back for store credit via gift card or exchange only.
The items must be unworn, unwashed, and free from any odors (perfume, smoke), animal hair, and/or make-up. If you send back an item that does not meet this criteria, we will send it back to you with a note explaining why your return was not accepted.
Discount codes and coupons are not refundable.
Orders paid with Gift Cards will be refunded to the Gift Card first.
Exchanges must be started within 30 days of delivery. To start an exchange, just go HERE.
If VIP Checkout was utilized, all return shipping labels are free. If you opted out of VIP Checkout, returns shipping costs are your responsibility. Shipping labels should be purchased through our customer portal.
All shipments must be sent back within 28 days of the claim acceptance, and they must arrive in proper packaging to ensure they do not arrive damaged. If they arrive damaged they will not be accepted and will be sent back to you.
We provide exchanges, and the exchange order will be shipped to you with no additional shipping fee. If the item you are hoping to exchange for sells out before we receive your return item, you will be issued a store credit.
We strive to treat all of our customers fairly and consistently and will not make any exceptions to this policy.
[FINAL SALE]
Items that are FINAL SALE include: undergarments (bras, underwear), hats, jewelry, any free gifts, or if mentioned in special promotion. Sale items are Final Sale.
[DEFECTIVE ITEMS]
Upon receiving your new items, try them on, make sure they fit, take some selfies - we want to see how great you look and to hear how much you LOVE your items! If you think you have received a defective item, please submit a claim through our customer portal. We do our absolute best to ensure that every item shipped is free from defects. However, in the instance that this happens, it will be handled on a case by case basis.
We are NOT responsible for any damages resulting from cutting into packaging, or improper washing. Please also make sure you remove tags with a scissor vs ripping them out- as that may cause a hole to your garment and deem it not returnable.
Our pre-order items are so popular, they’ve already flown off the shelves! 🛍️ But don’t worry—we’ve got more on the way.
These pieces haven’t arrived at our warehouse just yet, but by pre-ordering, you can secure yours before they sell out again!
We offer pre-orders on our most popular sold out styles so that everyone that wants that style, can get it!
Pre-order items usually ship out to you about 20 business days (excluding holidays and weekends).
Some styles are beyond popular (seriously, they fly off the shelves!), and occasionally, we experience backorder delays up to 90 days while waiting on restocks from our manufacturers. When this happens, we do our best to keep you updated and ensure your order ships as soon as possible.
We know waiting isn’t fun, but pre-orders guarantee that you’ll get the item before it sells out again—no restock gamble necessary! If your order is affected by a backorder delay, we appreciate your patience and will ship it to you the moment it arrives. If your order has to be cancelled, we will let you know.
For the latest shipping updates on your pre-order, feel free to reach out to our friendly Customer Service team at hello@oakandpearl.com. We’re happy to help! ✨
It’s our way of saying thanks! 💎
Earn Pearl Points with every purchase and redeem them to score sweet savings on your future orders. Shopping just got even more rewarding!
Want to Earn Points on every purchase you make at Oak&Pearl Clothing Co? Sign Up for PEARL POINTS to shop and earn points to use on future purchases. With more ways to unlock exciting perks, PEARL POINTS is your all access pass to exclusive rewards.
