Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?

FAQ

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

We completely get it, we change our minds too! While we wish we could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a store credit. You can start this process HERE.

Shipping, Returns & Exchanges

We ship via Canada Post and USPS. Express shipping is available if you need your order faster than normal. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Does your order say Delivered, but you don't have it yet? We have no control over the parcel once it ships besides what the tracking number shows, but send us an email at hello@oakandpearl.com to let us help!

If you purchased Route Shipping insurance you can start a claim directly with them from your email!


Start Canada Post Trace

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

What is your return policy?

We accept items back for store credit via e-gift code or exchange only. The items must be unworn, unwashed, and free from any odors (perfume, smoke), animal hair, and/or make-up. If you send back an item that does not meet this criteria, we will hold the item until you let us know how you would like us to send it back to you.

To start an exchange, just go HERE. A claim must be created within 14 days of delivery.

You are responsible for all return shipping costs. All shipments must be sent back within 14 days of the claim acceptance, and they must arrive in proper packaging to ensure they do not arrive damaged. If they arrive damaged they will not be accepted.

We provide exchanges, and the exchange order will be shipped to you with no additional shipping fee. Just ensure you let us know what you are exchanging for at the time of starting your claim. If the item you are hoping to exchange for sells out before we receive your return item, you will be issued a store credit.


We strive to treat all of our customers fairly and consistently and will not make any exceptions to this policy.

[FINAL SALE]
Items that are FINAL SALE include: undergarments (bras, underwear), hats, jewelry, any free gifts, or if mentioned in special promotion. Sale items are Final Sale.

[DEFECTIVE ITEMS]
Upon receiving your new items, try them on, make sure they fit, take some selfies - we want to see how great you look and to hear how much you LOVE your items! If you think you have received a defective item, Contact us via email at returns@oakandpearl.com within 14 days of receiving your order. We do our absolute best to ensure that every item shipped is free from defects. However, in the instance that this happens, it will be handled on a case by case basis.

We are NOT responsible for any damages resulting from cutting into packaging, or improper washing. Please also make sure you remove tags with a scissor vs ripping them out- as that may cause a hole to your garment and deem it not returnable.

HOLIDAY RETURNS

We have extended our return period for store credit to January 10, 2023 for all purchases made between October 24, 2022 to December 26, 2022.

Pre-Orders

These items are generally in hot demand, so we are constantly reordering them!

What is a pre-order?

Our pre-order items are not yet at our warehouse. Generally these items sold out so quick that we have already ordered more.

When will my pre-order ship?

The pre-order items from your order will ship to you within 14-20 days once they reach our warehouse in British Columbia.

Pearl Points

Earn points on your purchases and redeem them to save on future purchases.

What are Pearl Points?

Want to Earn Points on every purchase you make at Oak&Pearl Clothing Co? Sign Up for PEARL POINTS to shop and earn points to use on future purchases. With more ways to unlock exciting perks, PEARL POINTS is your all access pass to exclusive rewards.

Sign In

Get in touch

Have questions about your order, or a general enquiry?

Blog Features

Shop Local Canada

Here at Shop Local CANADA, we're on a mission to make local shopping easy. We help Canadians find and discover amazing local shops across Canada through our shop directory, curated gift guides and sale alerts.

The Boutique Hub

Did you know we are a member of The Boutique Hub where all of the best boutiques get together in one place?

Support Local BC

At Support Local BC, we strive to preserve the prosperity and spirit of local businesses in an effort to maintain the identity of British Columbians who love to showcase the unique features of the province and foster a culture of economic resilience and passion.

Canadian Only

We bring you diverse information about Canada. Support Canadian-made products and Canadian-owned ‘shop local’ businesses! At the time of posting, all of our listings are confirmed as Canadian!

Women of Style Blog

Boho clothing– If you want a relaxed, cool, and laid back look, then here is the answer. You can do wonders with boho clothing, and the interesting thing is you can wear it in both summers and springs.

Kiteens Closet Blog

New year, same old love for Canadian boutiques!I was recently introduced to the most adorbs online clothing boutique, Oak & Pearl Clothing Co.

I Feel Pretty Blog

Read up on all things Oak&Pearl Clothing Co on our Blog - I Feel Pretty. Leave us a comment and let us know what you think!