Frequently Asked Questions

Oak & Pearl
Clothing Co

We love fashion and style. Don't you?
Read on for some of our most frequently asked questions!

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OUR PHILOSOPHY

To provide women of all sizes with stylish clothing that you feel amazing wearing!

Who We Are

We are Canadian fashionistas! Our search for fab styles that fit our body types and budgets drove us to create Oak&Pearl Clothing Co.

Our online boutique store in Canada offers a selection of hand picked women's clothing, accessories, shoes, home goods and more.

It's okay to be obsessed!

Contact Us?

Email

hello@oakandpearl.com

returns@oakandpearl.com

 


Please note that our Customer Service is open Monday to Friday.

Mail

Oak&Pearl Clothing Co

Box 1406 | Tumbler Ridge BC | V0C2W0

Toll Free

All customer concerns are handled via email only.

Shipping +
Handling

Shipping is free on all orders over $150.

Shipping to BC $12
Shipping to Alberta $14
Shipping to Saskatchewan $15
Shipping to Manitoba, Ontario, Quebec $16
Shipping to Maritimes $18

Shipping to USA $20
USA Tracked + Insured $30

Rest of the World $45


Local pickup is available in Tumbler Ridge, British Columbia, Canada. We ship from our warehouse in Tumbler Ridge BC, but also ship some items vendor direct so we can provide extended sizes, new brands, and styles!  

Does your order say Delivered, but you don't have it yet? We have no control over the parcel once it ships besides what the tracking number shows, but send us an email at hello@oakandpearl.com to let us help!

If you purchased Route Shipping insurance you can start a claim directly with them from your email!

Start Canada Post Trace

PRE-ORDERS

Our pre-order items are generally 14-20 days away, and ship to you once they reach our warehouse in northern BC.

Exchanges

Start My Exchange

[POLICY]
Oak&Pearl Clothing Co accepts items back for store credit via e-gift code or exchange only. The items must be unworn, unwashed, and free from any odors (perfume, smoke), animal hair, and/or make-up.

To start an exchange, go to the link above to start the process. A claim must be created within 14 days of delivery.

You are responsible for all return shipping costs. All shipments must be sent back within 14 days of the claim acceptance, and they must arrive in proper packaging to ensure they do not arrive damaged. If they arrive damaged they will not be accepted.

We provide exchanges, and the exchange order will be shipped to you with no additional shipping fee. Just ensure you let us know what you are exchanging for at the time of starting your claim. If the item you are hoping to exchange for sells out before we receive your return item, you will be issued a store credit.


We strive to treat all of our customers fairly and consistently and will not make any exceptions to this policy.

[FINAL SALE]
Items that are FINAL SALE include: undergarments (bras, underwear), hats, jewelry, any free gifts, or if mentioned in special promotion. Sale items are Final Sale.

[DEFECTIVE ITEMS]
Upon receiving your new items, try them on, make sure they fit, take some selfies - we want to see how great you look and to hear how much you LOVE your items! If you think you have received a defective item, Contact us via email at returns@oakandpearl.com within 14 days of receiving your order. We do our absolute best to ensure that every item shipped is free from defects. However, in the instance that this happens, it will be handled on a case by case basis.

We are NOT responsible for any damages resulting from cutting into packaging, or improper washing. Please also make sure you remove tags with a scissor vs ripping them out- as that may cause a hole to your garment and deem it not returnable.

NOTE: Once an order is placed we cannot cancel or change it.

Start My Exchange

Pearl Points

Want to Earn Points on every purchase at Oak&Pearl Clothing Co?

Sign Up for PEARL POINTS to shop and earn points to use on future purchases.

With more ways to unlock exciting perks, PEARL POINTS is your all access pass to exclusive rewards.

Sign In

Blog Features

Read up on all things Oak&Pearl Clothing Co on our Blog - I Feel Pretty. Leave us a comment and let us know what you think!

I Feel Pretty

Did you know we are a member of The Boutique Hub where all of the best boutiques get together in one place?

Boutique.Style

Read about us featured on other Blogs! Send us an email, we would love to be part of your fashion blog too!

Kiteen's Closet

Boho clothing – If you want a relaxed, cool, and laid back look, then here is the answer. You can do wonders with boho clothing, and the interesting thing is you can wear it in both summers and springs.

Woman of Style Blog

At Support Local BC, we strive to preserve the prosperity and spirit of local businesses in an effort to maintain the identity of British Columbians who love to showcase the unique features of the province and foster a culture of economic resilience and passion.

Support Local BC

We bring you diverse information about Canada. Support Canadian-made products and Canadian-owned ‘shop local’ businesses! At the time of posting, all of our listings are confirmed as Canadian!

Canadian Only

Here at Shop Local CANADA, we're on a mission to make local shopping easy. We help Canadians find and discover amazing local shops across Canada through our shop directory, curated gift guides and sale alerts.

Shop Local Canada
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Have questions?


sales@oakandpearl.com

If you haven't fallen in love with fashion, you haven't shopped on our site yet.

- Oak&Pearl Clothing Co