returns@oakandpearl.com
Frequently Asked Questions
Oak & Pearl
Clothing Co
We love fashion and style. Don't you?
Read on for some of our most frequently asked questions!
OUR PHILOSOPHY
To provide women of all sizes with stylish clothing that you feel amazing wearing!
Who We Are
We're an online boutique store in Canada offering a selection of hand picked women's clothing, accessories, and shoes.
Contact Us?
Oak&Pearl Clothing Co
Box 1406 | Tumbler Ridge BC | V0C2W0
Toll Free
1-877-625-7375
Note that due to Covid all customer concerns are being handled via email only.
Shipping +
Handling
Returns
[RETURN POLICY]
Oak&Pearl Clothing Co accepts returns for store credit via e-gift code or exchanges only if that item is still in stock. The items must be unworn, unwashed, and free from any odors (perfume, smoke), animal hair, and/or make-up.
To start a return just email us at returns@oakandpearl.com within 14 days of delivery.
You are responsible for all return shipping costs on any return. All shipments must be returned in weatherproof packaging to ensure they can be resold. If they arrive damaged from shipping in a paper package, they are not refundable.
[FINAL SALE]
Items that are FINAL SALE include: undergarments, jewelry, any free gifts, or if mentioned in special promotion.
[DEFECTIVE ITEMS]
Upon receiving your new items, try them on, make sure they fit, take some selfies - we want to see how great you look and to hear how much you LOVE your items! If you think you have received a defective item, Contact us via email at returns@oakandpearl.com within 14 days of receiving your order. We do our absolute best to ensure that every item shipped is free from defects. However, in the instance that this happens, it will be handled on a case by case basis.
We are NOT responsible for any damages resulting from cutting into packaging, or improper washing. Please also make sure you remove tags with a scissor vs ripping them out- as that may cause a hole to your garment and deem it not returnable.
[GARMENT CARE]
You are spending your hard earned money on your wardrobe, so we want to remind you to you look after it!
We recommend a light laundry detergent free from harsh chemicals and fillers like the Norwex Laundry Soap. A small scoop does the trick in your front load washing machine, so this bag will last a long time! We love that the soap won’t break down the fibres of your fabric, does not have any scent, and will not leave any residue. Your clothes will be as good as new, every time. Magic!
Don’t get us started on the Norwex Enviro Cloths or Window Clothes. They are simply AMAZING! We use them in our store on a regular basis for the ultimate clean.
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Blog Features
Read up on all things Oak&Pearl Clothing Co on our Blog - I Feel Pretty. Leave us a comment and let us know what you think!
Did you know we are a member of The Boutique Hub where all of the best boutiques get together in one place!
Read about us featured on other Blogs! Would you like to feature us too? Send us an email, we would love to be part of your site too!